Need help or have a question? Contact us anytime using the form below, email, or social media. We aim to respond within 24-48 hours.
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F.A.Q.
📦 Orders & Shipping
Q: How long does it take to process and ship an order?
A: We carefully prepare each order, which typically takes 2–5 business days. Shipping within the U.S. usually takes 4–10 business days after processing.
Q: How can I track my order?
A: Once your order ships, you’ll get an email with your tracking number. Be sure to check your spam or junk folder if you don’t see it.
🔄 Returns & Exchanges
Q: What if I’m not satisfied with my purchase?
A: Your satisfaction is very important to us. If you’re not completely happy, we’re here to help.
Q: How long do I have to request a refund?
A: You can request a refund within 15 days of receiving your order.
A: No need to return anything — since all our items are made to order, we don’t accept returns. But if there’s any issue with your order, just reach out and we’ll do our best to make things right.
👕 Products & Sizing
Q: How do I find the right size?
A: Each product page includes a detailed size chart. If you’re between sizes, we recommend sizing up for the best fit.
Q: Are your products unisex?
A: Some products are unisex, and others are designed specifically for men, women, or kids. You’ll find fit information on each product page.
💳 Payments & Orders
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Diners Club, Amazon Pay, Apple Pay, Google Pay, Shop Pay, and PayPal.
Q: Can I cancel or modify my order?
A: Orders are processed quickly to ensure fast delivery. Please contact us as soon as possible if you need to make any changes. Once your order is in production, changes may no longer be possible.
Q: Do I need to return an item before getting a refund?
A: We don’t accept returns, and refunds are only offered for items that arrive damaged or with a printing issue. If there’s a problem with your order, please contact us with details and a photo, and we’ll be happy to help.
📩 Contact & Support
Q: How can I get in touch?
A: For general inquiries, email us at contact@biliping.com. For order-specific questions, please contact orders@biliping.com. We usually respond within 24–48 hours.
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